Business Staff & Corporate Training

Our Business Staff & Corporate Training programme is designed to upskill teams efficiently and cost‑effectively, without unnecessary disruption to day‑to‑day operations. We understand that traditional training can be expensive and time‑consuming; however, when delivered correctly, training and development provide long‑term benefits for both the organisation and its employees—making the investment worthwhile.

Training Purpose

The purpose of this training is to drive rapid improvement through a shared and consistent understanding of smartphone and tablet repair, covering both hardware and board‑level repairs across multiple models and platforms.

Our programme is structured so that all staff members benefit equally, regardless of prior experience. We cover every aspect of the course in a clear, step‑by‑step manner, ensuring that:

• All participants reach the same competency level

• Knowledge gaps are eliminated

• Teams work with confidence and consistency

Who This Training Is For

• Experienced technicians seeking to upgrade or formalise their skills

• New or non‑experienced staff looking to enter the repair industry

• Businesses aiming to improve productivity, quality, and turnaround times

We focus on job prioritisation, workflow efficiency, and practical repair methods that directly benefit the organisation.

Our Training Approach

• Step‑by‑step, hands‑on instruction

• Practical fault‑finding and repair scenarios

• Tactful, supportive staff education

• Real‑world tools, techniques, and diagnostics

We are passionate about this industry and proud of the high standards we deliver. Our commitment to quality and customer service is reflected in every training session.

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Key Benefits of Training​

Addressing Skill Gaps

Every employee has areas for improvement. Our training programme strengthens individual weaknesses while raising the overall skill level of the team. This creates a knowledgeable workforce where staff can:

• Work independently or collaboratively

• Cover for one another when required

• Reduce reliance on constant supervision

Improved Employee Performance

Well‑trained employees:

• Perform tasks more efficiently and safely

• Follow correct procedures with confidence

• Stay up to date with industry standards and technologies

This increased confidence often leads to improved performance, innovation, and higher quality repairs—helping your business remain competitive and industry‑leading.

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• Safety procedures

• Company policies

• Repair standards and quality control

Consistency reduces errors, improves workflow, and maintains professional standards across the organisation.

Employee Satisfaction & Retention

Investing in training shows employees they are valued. This creates a positive working environment where staff feel supported, challenged, and motivated. Employees with access to structured development opportunities typically experience:

• Higher job satisfaction

• Increased loyalty

• Stronger engagement with their role

What We Cover (Updated to Meet Current Market Requirements)

Our curriculum is continuously updated to reflect current industry standards, device trends, and real-world repair demands. Training focuses on modern smartphones, tablets, and emerging technologies used in today’s repair market.

Core Technical & Industry Skills

• Overview of modern smartphone & tablet ecosystems (Android, iOS)

• GSM, LTE, 4G & 5G network concepts and fault impact on devices

• IMEI, ESN, eSIM & SIM functionality and compliance

• Safe handling of lithium-ion batteries and battery health diagnostics

• Identification of physical, impact, and liquid damage on modern PCBs

• ESD (Electrostatic Discharge) safety and best practices

• Professional tool usage, workstation setup & repair workflow optimisation

• Device disassembly & reassembly (sealed, glued, and frame-bonded devices)

• Data protection, GDPR awareness & customer privacy best practices

Modern Repair Services in High Demand

• Screen replacement (OLED, AMOLED, LCD, high-refresh-rate displays)

• Back glass removal and replacement (laser & non-laser methods)

• Battery replacement & calibration

• Charging port & flex cable replacement

• Camera, speaker, microphone & sensor replacement

• Face ID / Touch ID awareness and safe handling procedures

• Water and moisture damage diagnostics & recovery

• Software fault diagnosis vs hardware fault identification

Diagnostics, Software & Programming

• Professional diagnostics tools and software

• Fault isolation techniques (board vs component vs software)

• Firmware flashing, updates & error recovery

• Data backup, transfer & recovery best practices

• iCloud, Google account & lock awareness (legal & ethical handling)

• Network signal, Wi-Fi, Bluetooth & GPS fault diagnosis

Component & Board-Level Repairs (Level II & III – Market Relevant)

• Circuit board architecture for modern smartphones & tablets

• Microsoldering fundamentals using hot air & micro-tip soldering

• On-board charging port, battery connector & data port repairs

• Audio IC, power IC & common failure point awareness

• Repair of torn pads, broken traces & missing components

• Jumper wire techniques & circuit bridging

• RF shielding removal and refitting using controlled heat

• Level III liquid damage repair & corrosion treatment

Advanced Board-Level & Microsoldering Skills

• BGA and IC handling, removal & reballing fundamentals

• CPU, baseband & power management IC awareness

• Reflow vs rework – correct professional applications

• Advanced fault finding on no power, boot loop & power cycling issues

• Signal issues: no service, weak signal & intermittent network faults

• Use of a stereo microscope, thermal camera & digital multimeter

• Ultrasonic cleaning systems, solutions & safety procedures

Business, Quality & Compliance Skills

• Repair quality control standards

• Warranty handling & repair documentation

• Customer communication & repair transparency

• Cost-effective repair vs replacement decision-making

• Stock control for high-turnover repair parts

• Health & safety compliance in repair environments

Final Outcome

By the end of the training, staff will be equipped with modern, in-demand repair skills aligned with today’s market expectations. Participants will be able to confidently diagnose, repair, and quality-check current-generation devices, ensuring faster turnaround times, higher repair success rates, and improved customer satisfaction.